All Systems Operational

About This Site

This is the Omnia Retail status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Omnia, don't hesitate to get in touch with us at customerservice@omniaretail.com and we'll get back to you as soon as we can. You can also always give us a call at our support line +31 (0)85 0479240.

Uptime over the past 90 days. View historical uptime.
Market Data Operational
Dynamic Pricing Operational
Analytics Operational
90 days ago
100.0 % uptime
Today
Import & Export Operational
Administration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 14, 2025

No incidents reported today.

Aug 13, 2025
Slower monitoring runs for Google NL and Google DE
Resolved - The incident has been fully resolved. Google NL and Google DE monitoring speed is back to normal.

All delayed monitoring runs have been completed. All price calculations delayed by the monitoring will follow.

Thank you for understanding. If you have any questions, feel free to call us at +31 (0)85 047 9241 or email customerservice@omniaretail.com. We’re here to help.
Aug 13, 10:55 CEST
Identified - We are currently experiencing delays in the monitoring runs impacting Google DE and Google NL. We have already identified the issue and we've implemented a solution. We expect this to be fully resolved before 12pm.

Thank you for understanding. If you have any questions, feel free to call us at +31 (0)85 047 9241 or email customerservice@omniaretail.com. We’re here to help.
Aug 13, 09:59 CEST
Aug 12, 2025
Changes on Google Shopping
Resolved - We’ve successfully applied the solution addressing the variant issues caused by Google Shopping. All related issues have been resolved, and the system is now functioning as expected.

Please note that URLs containing variants will remain visible in your portals until the next monitoring cycle runs. Once new monitoring has occurred, these URLs will be removed automatically.

No action is required on your end.

Thank you for your patience while we worked to implement and roll out this fix.
Aug 12, 11:55 CEST
Update - We've identified a solution for the variant issues caused by Google Shopping.

Our team investigated several solutions, ranging from AI-based offer validation to altering the way we search on Google so that we do not get multiple product variants in the search results. The latter solution is now entering the final testing phase.
Once testing is complete, we’ll begin rolling out the fix to all customers.

No action is required on your end.
Aug 7, 16:31 CEST
Update - We are continuing to work on a fix for this issue.
Jul 9, 14:21 CEST
Identified - We want to inform you about a recent change from Google that may affect your product data. Google now groups product variants together in bulk offers. Where they previously displayed only the exact product match on a single offer page, they’re now including other variants like different colors, sizes, or styles.

While this reflects what consumers see when shopping on Google, we know it’s not the experience most of our customers want in their dataset. Because of this, we’ve started adjusting how we scrape and detect product matches and variants at scale.

We’ve already identified two solutions and are working to release them as quickly as possible. If we make steps in this, we will update you within this status page.

In the meantime, we can help you set up blacklist filtering to manage these variants. Just reach out to our Technical Support team for assistance.

If you have any questions, feel free to call us at +31 (0)85 047 9241 or email customerservice@omniaretail.com. We’re here to help.
Jul 9, 10:55 CEST
Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025
Aug 6, 2025

No incidents reported.

Aug 5, 2025
Delays in monitoring jobs for Google domains
Resolved - The incident has been fully resolved, and all GS domains, including Google DE, are now operating normally. We're continuing to monitor to ensure everything remains stable.
Aug 5, 09:15 CEST
Monitoring - We've identified the cause and resolved the issue. All systems are back to normal, except for a slight slowdown with Google DE. We're actively monitoring the data streams.
Aug 4, 16:58 CEST
Investigating - We are currently experiencing delays in the monitoring runs impacting Google domains. We are investigating what is causing the issue and will update you as soon as we know more.

Other domains/data sources are not impacted.

Thank you for understanding. If you have any questions, feel free to call us at +31 (0)85 047 9241 or email customerservice@omniaretail.com. We’re here to help.
Aug 4, 11:41 CEST
Aug 4, 2025
Aug 3, 2025

No incidents reported.

Aug 2, 2025

No incidents reported.

Aug 1, 2025

No incidents reported.

Jul 31, 2025

No incidents reported.

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